Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how Applantics (Pvt) Ltd, operating under the brand POSSystem.lk, collects, uses, stores, and protects personal information when you visit our website, request a demo, purchase our products, or use our services.

By using our website or services, you consent to the practices described in this Policy. This Policy is incorporated into and subject to our Terms and Conditions.

2 Information We Collect

We collect the following types of information:

Information you provide directly:

• Full name, email address, and phone number (via contact forms, demo requests, or orders)
• Business name, type, and location
• Payment and billing information (processed through secure payment channels)
• Messages, feedback, or support requests you send us

Information collected automatically:

• IP address, browser type, and device information
• Pages visited, time spent, and navigation patterns on our website
• Cookies and similar tracking technologies (see Section 7)
• Referral source (e.g., Google search, Facebook ad)

Information from third parties:

• Analytics data from Google Analytics and Meta (Facebook) Pixel
• Publicly available business information relevant to your inquiry

3 How We Use Your Information

We use your information to:

• Respond to your inquiries, demo requests, and support tickets
• Process orders, payments, and deliver our products and services
• Communicate service updates, invoices, and important notices
• Personalize your experience and improve our website and offerings
• Send promotional content, newsletters, or special offers (only with your consent)
• Analyze website traffic and user behavior to enhance performance
• Comply with legal obligations and protect our rights

4 How We Share Your Information

We may share your information with trusted parties only as necessary:

• Service providers: Third-party tools such as email services, hosting providers, and payment processors who operate under strict confidentiality agreements.
• Analytics platforms: Google Analytics and Meta Pixel receive anonymized or aggregated usage data to help us understand website performance.
• Legal requirements: We may disclose information if required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, client data may be transferred as part of that transaction.

5 Data Storage and Security

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction, including:

• Secure HTTPS connections for all data transmission
• Access controls limiting data access to authorized personnel only
• Regular security assessments and system updates

Your data is stored on secure servers. While we strive to protect your information, no method of electronic storage or internet transmission is 100% secure. We encourage you to use strong passwords and contact us immediately if you suspect any unauthorized access.

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy, or as required by law.

6 Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to update or correct inaccurate data.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Opt-out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
• Restriction: Request that we restrict processing of your data in certain circumstances.

To exercise any of these rights, please contact us at contact@possystem.lk. We will respond within 14 business days.

7 Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and gather analytics data. Types of cookies we use:

• Essential cookies: Necessary for the website to function correctly.
• Analytics cookies: Google Analytics cookies help us understand how visitors interact with our site.
• Marketing cookies: Meta Pixel tracks ad performance and helps us reach relevant audiences on Facebook and Instagram.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

8 Third-Party Links

Our website may contain links to third-party websites such as Facebook, LinkedIn, Instagram, and WhatsApp. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9 Children's Privacy

Our services are intended for business owners, managers, and adults aged 18 and above. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected such data, we will delete it promptly.

10 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated Policy.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Team:

• Company: Applantics (Pvt) Ltd
• Email: contact@possystem.lk
• Phone: +94 70 524 3021
• Address: Narammala, Kurunegala, Sri Lanka